Shipping Rates
All rates are calculated in real-time on our site on the first page of the checkout process. If you have added items to your shopping cart you will also be able to see estimated shipping rates before proceeding to checkout.
Shipping Information
All online orders shipping via international shipping express company (i.e. Fedex , UPS, DHL and so on) directly from our china factory once the payment done.
Additional Fees
Such as duties, taxes, and government inspection fees may apply to international shipments. You are responsible for these fees and they are typically charged by COD at the time your shipment is delivered.
Free Shipping
Retail orders of $300 or more at eoemtea.com qualify for free shipping. except as otherwise noted for orders that reach a higher minimum order total.
Hassle-Free Returns
We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement – whichever you prefer. However, we do not refund any special order items or shipping charges.
Damaged Packages
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact us immediately so that we can assist you.
Tracking Packages
Once we have completed your order, you will receive an email from us containing your shipping tracking number which you can use to track your package online.